Terms and Conditions

Last updated: 5 October 2026

Welcome to Wejha Store. These terms explain how shopping on wejhastore.com works. By using the site or placing an order, you agree to them. Please also read our Privacy Policy and our Refund & Returns Policy.

About us

Wejha Store (وجهة) is an online store based in Egypt selling stationery, school and university supplies, art supplies and gifts. You can reach us on WhatsApp at +20 104 321 8741 or by email at contact@wejhastore.com.

Using the site

  • Please give us accurate details, especially your name, phone number and delivery address, so we can deliver your order.
  • If you create an account, keep your password private. You’re responsible for orders placed through your account.
  • Use the site only for normal, lawful shopping.

Products and prices

  • We do our best to show products accurately. Colours can look slightly different depending on your screen.
  • Prices are in Egyptian pounds (EGP). Any delivery fee is shown separately at checkout before you place your order.
  • Prices and offers can change, but the price of your order is the one shown at checkout when you placed it.
  • If a clear pricing mistake affects your order, we’ll contact you before going ahead. You can then continue at the correct price or cancel at no cost.

Availability

All products are subject to availability. If an item turns out to be unavailable after you order, we’ll contact you to agree on an alternative, or we’ll remove the item and refund anything you paid for it.

Orders and confirmation

  • After you place an order you’ll see your order number, and we’ll send a confirmation to your email.
  • We may contact you by phone or WhatsApp to confirm some orders, such as cash-on-delivery orders, before we prepare them.
  • In some cases we may not be able to accept or complete an order, for example if a product is unavailable, there’s a pricing mistake, we can’t reach you to confirm, or the order looks fraudulent. If that happens we’ll let you know and fully refund anything you’ve paid.

Delivery

  • We deliver to the areas you can choose at checkout. The delivery fee and the expected delivery date are shown at checkout.
  • Any minimum order amount or free-delivery offer that applies is shown in your cart and at checkout.
  • The delivery date is an estimate based on our working days. If there’s a delay, we’ll keep you informed.
  • Please make sure your phone is reachable and that someone can receive the order at the address you gave.

Payment

You can pay in any of the ways offered at checkout:

  • Cash on delivery: pay in cash when your order arrives.
  • Bank card or mobile wallet: paid securely through our payment provider, Kashier.
  • InstaPay: transfer the order total and upload the transfer receipt. We prepare your order once we’ve confirmed the payment.

Changes and cancellations

If you need to change or cancel an order, message us on WhatsApp with your order number as soon as possible. We’ll do our best to help before the order leaves for delivery. If you’ve already paid for a cancelled order, we’ll refund the full amount. After delivery, our Refund & Returns Policy applies.

Returns and refunds

Returns, exchanges and refunds are explained in our Refund & Returns Policy.

Intellectual property

The content of this site, including the Wejha name and logo, text, photos and design, belongs to Wejha Store or is used with permission. Please don’t copy or reuse it without our written permission. Product brand names and logos belong to their owners.

Fair use and fraud

Please don’t misuse the site, for example by placing fake orders, giving someone else’s details without permission, trying to disrupt or break into the site, or collecting its content automatically. We may cancel orders or close accounts involved in misuse or fraud.

Our responsibility

We work hard to keep the site running smoothly and its information accurate, but we can’t guarantee it will always be available or error-free. To the extent the law allows, we aren’t responsible for indirect losses, and our responsibility for any order is limited to the amount paid for that order. Nothing in these terms limits your rights under Egyptian consumer protection law.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt. If something goes wrong, please contact us first. We’ll do our best to resolve it quickly, and you can also contact Egypt’s Consumer Protection Agency.

Changes to these terms

We may update these terms from time to time. The version shown when you place an order applies to that order.

Contact us