Refund & Returns Policy

Last updated: 5 October 2026

We want you to be happy with every order. If something isn’t right, message us and we’ll sort it out.

Faulty, damaged or wrong item

If an item arrives faulty, damaged or different from what you ordered, message us within 14 days of delivery, ideally as soon as you open your order, with your order number and a photo of the item. We’ll collect it at no cost to you and either replace it or give you a full refund, whichever you prefer.

Changed your mind?

You can return items within 14 days of delivery for an exchange or a refund, as long as they are unused and in their original condition and packaging.

For these returns, the return delivery fee is paid by you. We’ll tell you the amount before we arrange the pickup.

We can’t accept a change-of-mind return for items that have been used (for example, a notebook that has been written in), damaged after delivery, or can no longer be returned to their original condition. This doesn’t apply to faulty items.

How to return an item

  1. Message us on WhatsApp at +20 104 321 8741 with your order number and the item(s) you’d like to return.
  2. We’ll confirm the return and arrange a pickup from your address.
  3. Hand over the item in its original packaging.

Exchanges

If you’d prefer a different colour, size or item, we’ll exchange it if the new item is available. If there’s a price difference, we’ll settle it with you when we arrange the exchange.

Refunds

Once we receive the returned item and check it, we refund you within 7 days:

  • Bank card or mobile wallet: refunded through Kashier to the same card or wallet. Your bank or wallet provider may take a few extra days to show it.
  • InstaPay: refunded by InstaPay transfer.
  • Cash on delivery: we’ll agree the easiest refund method with you on WhatsApp, such as an InstaPay or mobile-wallet transfer.

For change-of-mind returns, we refund the price of the items you return.

Cancelling before delivery

If you’d like to cancel an order before it’s delivered, message us on WhatsApp as soon as possible. See our Terms and Conditions for details.

Your legal rights

This policy doesn’t affect your rights under Egyptian Consumer Protection Law No. 181 of 2018.

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